E-COMMERCE

We do not publish a flat starting price for online shops, because two shops that look similar can differ widely in effort. The price depends on the size of the catalogue and its variants, the number of languages, the payment, shipping and inventory systems to connect, B2B features such as customer-specific prices, and any migration from an existing shop. As a point of reference, our websites start at €3,000 and custom software at €15,000. After a free initial call, we define the scope with you and send a fixed-price offer in euros that does not grow with the hours we put in. Ongoing costs such as hosting, platform licences or payment-provider fees are listed separately, so you can see what running the shop will cost before you commit.

The timeline depends less on design than on integrations and data. Payment and shipping logic, an ERP connection, several languages or a large catalogue to migrate all add time, so we agree the schedule with you alongside the fixed price, before work starts. The project runs in clear stages: requirements workshop, checkout and page concept, design, build, data import and testing with realistic orders on a staging shop. The task most often underestimated is product data: descriptions, images, weights for calculating shipping and VAT categories. When replacing an existing shop, we redirect old URLs so that search engines and customers' bookmarks find the new pages. If your sales peak in summer or before Christmas, we schedule the launch well ahead of your busy season.

Remotely, and the distance rarely shows. We have no office in Malta. Projects run in English or German, with a single point of contact, video calls in the same time zone and a staging shop where you can place test orders at any stage. For a kick-off or a workshop with your sales and warehouse teams, we come to Malta on request. Invoices are issued in euros by KRUPKA Concept GmbH. For business clients with a valid EU VAT number, the reverse-charge mechanism applies: we invoice without German VAT, and you account for the VAT in Malta. Each invoice shows both VAT numbers and the reverse-charge note, so your accountant can process it without follow-up questions. For individual tax questions, your tax adviser remains the right person to ask.

Yes, and both are planned from the start, not bolted on later. For Malta and Gozo, we set up delivery zones with their own rates and lead times, as parcels to Gozo go by ferry, plus click-and-collect from your shop or warehouse. Rates can depend on weight, size or basket value; where your couriers offer an API, labels and tracking links are generated from the order. Buyers in other EU countries see the shop in their language. Once your distance sales to consumers across the EU pass the EU-wide threshold, the shop calculates VAT at each customer's national rate, which you can report through the One-Stop Shop (OSS). Your accountant confirms the tax set-up; the shop applies it consistently and provides the figures for your return.